Customer Service Series

Total Items: 5 Total Time: 23.00 hour(s) Subscription Term: 12 month(s)

Summary:
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.

Certification:


Audience:

This series is for anyone who wants to learn about creating and maintaining good customer service.

Features:

  • Exercises allow learners to practice in the actual application being studied.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • A file containing the text of the exercises.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
5 items

Includes:
Customer Service Series: Defining Service
5.0 hour(s)
cusc01
Customer Service Series: Communicating
6.0 hour(s)
cusc02
Customer Service Series: Fixing Problems
4.0 hour(s)
cusc03
Customer Service Series: Building a Department
4.0 hour(s)
cusc04
Customer Service Series: Tools of the Trade
4.0 hour(s)
cusc05

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